Here’s a complete and professionally written Refund & Return Policy page for your perfume website verfume.com, tailored for a WordPress store that sells fragrances:
Refund & Return Policy
At Verfume, customer satisfaction is our top priority. Please read our refund and return policy carefully before making a purchase.
1. No Returns on Opened or Used Items
Due to the personal nature of perfumes and hygiene concerns, we do not accept returns or exchanges for any items that have been opened, used, or tested — even once.
2. Damaged, Incorrect, or Defective Items
If your order arrives damaged, defective, or incorrect, you are eligible for a replacement or refund.
To be eligible:
- You must contact us within 48 hours of receiving your order.
- You must provide clear photo/video evidence of the damaged or incorrect item and the packaging.
- The item must be unused and in its original packaging.
Once your request is reviewed and approved, we will issue:
- A replacement item (shipped at no extra cost), or
- A full refund (if stock is unavailable or upon your request)
3. Refund Method
Approved refunds will be processed using your original method of payment, or through bank transfer/JazzCash/Easypaisa depending on your payment method.
Refunds are typically processed within 5–7 business days after approval.
4. Cancellations
Orders may only be canceled before they are packed or shipped.
If your order has already been dispatched, it cannot be canceled.
5. Return Shipping
If we request that an item be returned to us (e.g., in rare quality-control cases):
- You may be responsible for the return shipping costs, unless the issue was our fault.
- We will provide return instructions via email or phone.
6. Sale or Discounted Items
Items purchased on sale, promotion, or discount are non-refundable and non-exchangeable, unless damaged or defective.
7. How to Request a Refund
To request a refund or replacement, contact us at:
Please include:
- Your order number
- A brief description of the issue
- Photos or videos for verification
8. Policy Updates
We reserve the right to update or modify this policy at any time. Please check this page periodically for changes.